Frequently Asked Questions

Find answers about ordering, pricing, case packs, payment terms, shipping, returns and account setup for Service Care customers.

What areas do you serve?

We serve nursing homes, assisted living communities and other long term care facilities across Michigan, Ohio, Pennsylvania, Indiana, Illinois and Wisconsin. If you are outside these states, contact us and we will let you know what is possible.

What types of facilities do you work with?

We supply nursing homes, assisted living communities and other long term care facilities.

What products do you carry?

We carry towels including bath towels, hand towels, washcloths and utility towels; bedding including sheets, blankets, pillows and underpads; wearables including gowns, gloves, clothing protectors and PPE; resident room equipment including beds, support surfaces and mobility products; facility supplies including table settings and laundry bags; plus furniture and cubicle curtains.

How do I open an account and place an order?

Call (248) 543-9010 or email orders@servicecareinc.com and we will help you set up an account. You can also browse the catalog and add items to your cart online.

How is pricing shown?

Wholesale pricing is available to account holders. Call (248) 543-9010 or email orders@servicecareinc.com to open an account, then sign in to see prices. Prices are listed per unit as stated in the product title, for example price per each or price per dozen. For quoted items such as furniture and cubicle curtains, call us for details.

Do you sell by the case?

Many items are sold by the dozen or in full case packs. The product title and description state the unit and any case quantity, and items marked must order case cannot be ordered in smaller quantities.

What are your payment terms?

Unless the invoice says otherwise, payment is due within 30 days of the invoice date. We accept check, wire transfer and other payment methods we approve.

What is your return policy?

Standard stock items may be returned within 14 days of delivery with our prior approval. Items must be unused and unwashed and returned as full case packs; partial case packs cannot be returned. Custom and special-order items cannot be returned. The customer pays return shipping, and there is no restocking fee. Approved returns are issued as account credit. To request a return, call (248) 543-9010 or email orders@servicecareinc.com before sending anything back; returns sent without approval may be refused.

What if my order arrives damaged or incorrect?

Notify us in writing within 3 days of delivery. We will replace the items or issue credit, and we cover return freight when the error is ours.

Where are you located and how do I contact you?

Service Care is located at 35542 Mound Road, Sterling Heights, MI 48310. Call (248) 543-9010 or email orders@servicecareinc.com.

Do you offer free shipping?

Orders over $300 ship free within our service area. Smaller orders are charged freight.